Introduction
Return & Refund Policy –GroomizFabric: Fair Commercial Remedies for Trade Buyers

Purpose and scope
This Return & Refund Policy sets out the remedy mechanisms for orders that are defective, materially non-conforming, or incorrectly supplied. The policy aims to be fair to both buyers and GroomizFabricand to minimise business disruption while ensuring accountability in production and dispatch.

Reporting and timeframe
Buyers must notify any non-conformity, damage, or shortage within seven (7) days of delivery. Notifications should include order number, SKU and batch details, the nature of the issue, and high-resolution images documenting the problem. We encourage buyers to preserve the consignment and packing for inspection until the claim is resolved.

Evaluation and resolution options
Upon receiving a claim, GroomizFabricwill perform or commission an inspection. Based on findings, one of the following actions may be offered:
Replacement shipment for proven defects affecting usability
Partial credit or invoice adjustment for minor discrepancies that do not affect production
Full refund where the supplied batch is proved unusable for its intended purpose

Refund timelines and reconciliation
Approved refunds are processed within a specified reconciliation period (usually within 7–14 business days from claim approval) and are paid via the original payment method or as agreed credit notes. The exact timing depends on banking processes and reconciliation procedures.

Prevention and repeated claims
To reduce claim incidence, GroomizFabricenforces pre-shipment checks and offers sample verification. Repeated, unsubstantiated claims may affect commercial terms and preferential eligibility. Our objective is to resolve legitimate claims quickly while maintaining fair commercial protections for our partners.